Refund Policy

Our Refund & Return Promise

Simple. Honest. Hassle‑Free.

At Everwhirl, we believe that a return or refund should never feel like a battle. It should feel as smooth and respectful as the moment you first placed your order. That’s why we have built a Refund Policy that isn’t buried in legal jargon but is rooted in the same radical transparency and customer-first dedication that define our entire marketplace. This page is your complete guide to how we handle returns, refunds, and exchanges — from the second you decide something isn’t quite right, to the instant your money is safely back in your account.

We know that behind every return, there is a story. Maybe a gift didn’t fit. Maybe a color didn’t match your room the way you imagined. Maybe you simply changed your mind. Whatever the reason, we honor your experience, and we have designed every step of this policy to protect your peace of mind, your time, and your wallet.

1. The Foundation: Our 7‑Day Return Window

Your satisfaction is not a fleeting moment; it’s a relationship we commit to. That’s why we give you a full 7 calendar days from the date your order is delivered to initiate a return. We didn’t choose this number randomly. Seven days gives you a full week to live with your item — to try it on, to see it in your space, to make sure it sparks the joy you expected — without any pressure.

· Counting the Days: Day one begins the moment the courier marks your package as “delivered.” You have until 11:59 PM local time on the seventh day to submit your return request through your EverWhirl account or by contacting our Customer-Happiness Crew.

· Why Seven Days? We carefully balance the need for you to evaluate your purchase with our commitment to keep products in pristine condition for our community. It’s a window rooted in fairness: enough time to decide, not so much time that items lose their resalable condition.

If you’re reading this just a little past the seventh day, don’t worry — reach out to us anyway. While our policy is firm out of fairness to all, we understand that life can throw curveballs. We will always listen and see how we can help on a case‑by‑case basis.

2. What Can Be Returned: The Condition Checklist

To keep our marketplace authentic and high‑quality for everyone, returned items need to meet a few simple conditions. This ensures that the next person who receives a product (if it’s resold) gets the same perfect, 100% authentic experience you deserve.

Mandatory Condition Criteria (All Items):

· Unused & Unworn: The product must show absolutely no signs of use. Clothing must have no deodorant marks, makeup stains, or stretches. Electronics must not have been paired to a personal account. Tools must not have been applied to a single screw. We consider “use” any action beyond gently taking the item out of its box and visually inspecting it.

· Original Packaging & Tags: Every item must come back to us in the exact same packaging you received it in, including all boxes, dust bags, plastic sleeves, warranty cards, manuals, hang tags, and safety seals. Think of it as the item’s “passport” — it needs to arrive with all its documents.

· All Accessories & Free Gifts: If your order included any bonus items, promotional gifts, or bundled parts, all of them must be returned together. Missing a single small component can hold up the entire refund process.

· Proof of Purchase: Your EverWhirl order number, the packing slip, or the digital receipt inside your account is your key. We need it to look up your transaction history and process your refund with lightning speed.

Items That Are Final Sale (Non‑Returnable):

We practice radical transparency here: to protect the health, safety, and privacy of all our customers, certain items cannot be returned once they have been opened or their seal is broken.

· Personal Care & Hygiene: Anything that comes into close contact with the body — underwear, swimwear, earrings, beauty tools, opened cosmetics, skincare, fragrances, and hair appliances — is final sale if the protective seal or original wrapping has been removed.

· Intimate Apparel: Lingerie, shapewear, and hosiery are non-returnable once the hygiene liner is removed.

· Perishables & Consumables: Food, beverages, supplements, and similar products cannot be returned for safety and regulatory reasons.

· Digital Products & Gift Cards: Once a download link has been accessed or a gift card code has been revealed, the item is yours forever.

· Custom‑Made or Personalized Items: If an item was specially made, engraved, monogrammed, or altered to your request, it is created uniquely for you and cannot be returned unless it arrives damaged or with a manufacturing defect.

If you are ever unsure whether an item qualifies, just send a message to our Customer-Happiness Crew before you open it. We’re always happy to clarify.

3. The Return Process: Step by Step, Hand in Hand

We designed our return process to be so straightforward that it almost feels like a friendly chore rather than a dreaded errand. There are no hidden fees embedded in a complicated maze. Just a clear, guided path.

Step 1: Initiate the Return (Within 7 Days of Delivery)

· Log into your EverWhirl account, go to your order history, and click “Return” next to the specific item. Alternatively, head to our Contact Us page and send us a brief message with your order number and which item you’d like to return.

· Our system will instantly generate a return authorization and, in most cases, provide a printable, pre‑paid return shipping label. No need to call a help line or wait for an approval email — the process is streamlined because we trust you.

Step 2: Prepare Your Package with Care

· Place the item — with every single original component — securely back inside its original shipping box, or use a sturdy, unmarked alternative box. If you’ve already discarded the outer shipping carton, just ensure the product’s own packaging is well‑protected.

· Affix the provided return label to the outside, completely covering or removing any old barcodes and address labels from the previous shipment to avoid confusion at the courier’s hub.

Step 3: Drop It Off or Schedule a Pickup

· Depending on your location and the courier we partner with, you can either drop the parcel at a designated local point, or in many areas, you can request a home pickup right from your doorstep. We aim to make the physical return as effortless as possible.

Step 4: Quality Check & Swift Refund

· Once your parcel is scanned by the courier, you’ll receive a tracking update. The moment it arrives at our returns center, our Curation Genies switch roles and become meticulous Quality Inspectors. They will check the item against our condition criteria within 2 business days of arrival.

· As soon as it passes inspection, we initiate your refund. You’ll receive an email confirmation, and the money will be on its way back to you.

4. Refund Timelines & Methods: Where and When Your Money Returns

Refund Method — Always Back to Your Original Source

For your security and in compliance with anti‑fraud regulations, we always refund to the original payment method used at checkout. If you paid with:

· A credit or debit card, the refund goes back to that same card.

· A mobile wallet or UPI, it returns to the same wallet/virtual address.

· A bank transfer, we’ll send it back to the originating account.

We never refund to a different card, account, or wallet — this is one of the many ways our Safe Payment system protects you from unauthorized activity and money laundering risks.

Timeline — A Clear Window, Not an Open‑Ended Guess

· Inspection Completion: 1–2 business days after we physically receive the return.

· Refund Initiation: Within 24 hours after approval.

· Visibility in Your Account: Depending on your financial institution:

· Credit/debit cards usually show the refund in 5–10 business days.

· Digital wallets typically reflect the credit within 3–5 business days.

· Net banking can take up to 7 business days.

If it has been longer than these windows and you still don’t see the funds, reach out to our Customer-Happiness Crew. We will provide a transaction reference number or ARN that you can give to your bank to trace the funds. We won’t disappear after clicking “refund”; we stay with you until the money is physically in your hands again.

5. Who Covers the Shipping Costs? Fairness First.

Our principle is simple: costs should follow responsibility. This prevents abuse of the system while keeping things entirely fair for genuine customers.

· Defective, Damaged, or Wrong Item: If we made a mistake — you received an item that is physically broken, electronically dead‑on‑arrival, or completely different from what you ordered — we take full financial responsibility. We will provide a pre‑paid return label, and you will pay nothing. In many of these cases, we may even arrange a direct replacement without waiting for the return, to get your right item into your hands as fast as our Fast Delivery network allows.

· Changed Mind / No Longer Needed: If the item is perfect but you simply decided it wasn’t for you (and it meets our return condition criteria), we will deduct a small, flat‑rate return shipping fee from your refund to cover the courier’s cost. The exact fee (if applicable) will be transparently displayed before you finalize the return request — no surprises, no hidden math. This approach lets us maintain our low product prices and continue to offer free outbound shipping on future orders.

· International Orders (if applicable): Any customs duties, taxes, or additional charges originally incurred are non‑refundable by EverWhirl, as they are paid directly to government bodies. Return shipping for international orders is handled on a case‑by‑case basis; our team will guide you personally.

6. Exchanges: Getting What You Actually Want

We know that sometimes you don’t want your money back; you just want the same item in a different size, color, or variant. Our exchange process is designed to be just as smooth.

· Direct Exchange: If you request an exchange (via the same return flow) and the new variant is in stock, we will prioritize it. As soon as the courier scans your returned package, we begin preparing your new one, often shipping it even before the original reaches our warehouse, cutting your waiting time dramatically.

· Out‑of‑Stock Variant: If the size or color you want is not available, we will automatically convert your exchange request to a full refund (with our standard return shipping policy applied), and notify you immediately so you can purchase an alternative item if you wish.

_{7. When a Refund Might Be Delayed or Declined — And How We Handle It}

Transparency means preparing you for rare situations, too. We hope this never happens, but if a return fails inspection, here is exactly what occurs:

· Signs of Use or Damage: If the item arrives with makeup stains, pet hair, perfume odor, missing parts, or obvious wear and tear, we cannot resell it as authentic and new. In such cases, we will gently photograph the issue and contact you with full evidence. You will be given the choice to have the item shipped back to you at your expense, or we can recycle/donate it responsibly with your consent. No refund will be issued.

· Returned Outside the 7‑Day Window (Without Authorization): Packages arriving after the deadline without prior communication will be handled individually. We may be able to offer a partial store credit at our discretion, but the item will not be processed for a full monetary refund.

· Serial Number Mismatch: To guard against fraud, we match every electronic or high‑value item’s serial number. If the returned product’s serial number does not match our outgoing records, the return will be halted immediately, and our Security Team will investigate in accordance with our Safe Payment ethics.

Even in these sensitive moments, you will never face an automated rejection with nowhere to turn. A real human being from our Customer-Happiness Crew will walk you through the situation with respect, patience, and clarity. We are problem‑solvers, not gatekeepers.

8. Refunds on Bundles, Promotions, and Gift Orders

Sometimes a great deal is part of a larger package, and returns need a little extra care.

· Bundles & Combo Deals: If you purchased a specially priced bundle (e.g., “Buy a bag and get a wallet at 40% off”) and wish to return only one part, the discount is proportionately reversed. The refund amount for the returned piece will be calculated based on its standalone value minus the discount you received, ensuring fairness for everyone.

· Free Gifts with Purchase: If your order came with a complimentary gift and you need to return the main item, you must also return the free gift in its clean, unused condition. If the gift is not returned, its retail value will be deducted from your refund.

· Gift Orders: If you received an item as a gift and need to return it, we will refund the amount back to the original buyer’s payment method. We can do this discreetly without notifying them of the reason, though the refund event itself will appear. If you’d prefer not to involve the giver, we can issue a store credit or facilitate a direct size/color exchange, valid for 6 months.

9. Our Ongoing Pledge: You Shop, We’ve Got Your Back

Everwhirl’s Refund Policy is a living document, much like our entire mission. It was born from our hatred of fine‑print trickery and our love for clarity. Our Customer-Happiness Crew is empowered to interpret these guidelines with empathy, and we constantly review our processes based on your feedback.

If you ever feel that your experience has fallen even a millimeter short of the excellence we promise, I want you to stop right here, open our Contact Us page, and tell us directly. Your dissatisfaction is our most honest consultant. We will not rest until you feel whole again — whether that comes in the form of a new product, a swift refund, or just a sincere apology and a commitment to improve.

Shopping online should never require a leap of blind faith. It should be a step into a trusted community. Thank you for letting us be a part of your world, and for giving us the chance to show you that a return doesn’t have to be a headache — it can be an extension of the same care and authenticity that we pour into every order we ship.

This policy is effective as of the current month and applies to all purchases made via www.everwhirl.com. It does not override your statutory rights under consumer protection laws, which we honor in full.

Welcome to the Whirl. Even the returns are a breeze.